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RomeEscape Guest Information
Welcome to RomeEscape. Here you can find all the essential information about our services and accommodation. Whatever your needs, demands or whims, let us know when you are booking with us and we will do our best to offer solutions.
RomeEscape Frequently Asked Questions (FAQ)
The answers to all your questions regarding our accommodation are to be found in our FAQ.
Here you can read about the booking process, cancellation policies, whether we allow children and pets, which apartment is best suited to your unique needs and many more answers to the questions you have.
Would you like to have a romantic dinner, attend a theatre show, visit a museum exhibition or go to a concert? We could book tickets for all of the above. But let’s start at the beginning first – we can arrange airport transfers and taxi pickups around town. What else would you need?
Most of our listings are elegantly furnished and outfitted with all modern conveniences. Yet, if you need more details about the amenities and utilities available at your chosen apartment, or you need anything special, just let us know.
Taken any good images of Rome, found a cool place during your stay, a good bar, a great restaurant, a cool shop or just a photo of you having fun, Fancy sharing with others? well pass us your recommendations and we'll let others about them.
We are here to help, day or night before during and after your stay. Our Customer Services Team answer any e-mail questions promptly, usually within an hour of receiving or for instant service use our live support system.
Ask us if you need help selecting the best area for your stay, the nearest parking garage or anything else we are a mind of information.
On your arrival at the airport or central station, it is important to contact your greeter so they can know you have arrived and can be available to meet you at the accommodation or office.
Some owners use agents to rent their places and sometimes, unfortunately, things can go wrong, double booking, broken appliances, bad wifi or whatever.
It's rare, but if you arrive and are not satisfied with your accommodation, if it's not what you were expecting, or something's not working correctly, then please, if the greeter is not agreeing to solve your issue then get in touch with us as soon as possible and we will work to resolve any problems to your satisfaction.
We can't do much for you once you're back home, so get in touch while we can do something about it.
How was the accommodation, have any tips for improvements and how was our overall service. You'll receive a mail asking these very questions and we would love to have your feedback, we also love to hear how we can improve the service.
If you had any issues we want to know about them, we fully investigate and re-visit the property to make sure it cannot occur again.
Everything we do, we do for you, our guests. We believe we offer a top class service, please see what previous guests have said about us.